M a k e r s   o f   F i n e  R a i l w a y  M o d e l s

Smallbrook Studio

Smallbrook Studio

Delivery Information

Shipment

 

Kits are now cast and packed to order, consiquently please allow up to 10 to 14 days, depending  on size of your order, for dispatch.

 

Postage on all orders:

UK £4.00, Europe £6.00 and Rest of the World £8.00.  

All orders are sent First Class or Air Postal Packet.

 

Payment

 

Payment can be made on-line with PayPal, by phone with all major Credit/Debit Cards or by Cheque which must be made payable to Smallbrook Studio and drawn on a UK Bank.

Returns and refunds

Customers who wish to purchase goods from the UK or 'foreign parts' may buy on line or phone and give their card details. For 'special' orders send us an e-mail of your requirements and we will quote you a price and send a 'Request for Payment' by PayPal for you to pay via their very secure site in sterling or your home currency. We pay the commission.

 

If you need to contact us please use our 'contact us' page.

 

Goods may be returned to us for a full refund if received by us in sound and complete condition within 28 days of dispatch. The customer pays the return postage.

 

Should you change your mind and wish to cancel an order before dispatch no charge will be made.

 

Mail order customer's postal adresses and phone numbers are retained [not on computer] and are not disclosed to anyone else. Charges to customers cards are made at the time of dispatch and not before. Card details will not be retained and destroyed unless requested otherwise. All customer's financial transactions, other than PayPal, are solely delt with inhouse and so that is where the buck stops.

 

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